Date : 2007-12-03

Title : Customer Service Manager/Executive

Price :

Description :

Customer Service Manager/Executive

Nextera is one of the leading network infrastructure solutions provider and technical services company in Pakistan with a reputation for innovation and excellence. To augment our post-sales operations and to provide dedicated service to our valued customers, we hereby invite applications for the following positions:

Customer Service Manager Job code CS-M1

Response for developing SOPs, CS team, Prepare service contracts and its follow up. Keep Close liaison will customers through inter personal skills and handle any query as part of post sales operations.

Qualifications:

• MBA-IT/Telecom or equivalent with 1-2 years experience in customer services.

• Excellent verbal and written communication skills

• Familiar with Excel, Word, Access, and Power Point

• Knowledge of IT/Telecom Products is must

The company offers a conductive working environment with attractive salary package plus benefits commensurate with competence and experience.

Customer Service Executive Job code CS-R1

Responsibilities but not limited to the issuance, tracing, tracking of RMAs, handling of inquiries and resolving customer complaints. Follow up on Service Contract, renewals and recoveries. Work closely with other departments to support customer needs.

Qualification:

• BBA/BS in IT/Telecom or equivalent or 1-2 relevant experience is desirable

• Excellent computer and communication skills

• Knowledge of IT/Telecom Products is preferred

Please apply in confidence with detailed resume with recent photograph to P.O. BOX No. 1424 Islamabad or email to jobs@nextera.com.pk